Our Privacy Statement

Privacy statement - Cytomax website (BY VELO)

Welcome to the Sitemax website!
The statement before you describes the privacy policy of the Cytomax website (hereinafter: "the company", "we" or "the website") regarding personal information collected on the website and during its use, through VELO. Your use of the website constitutes consent to this privacy policy.

1. Collection of personal information
The company collects personal information provided by users during the use of the website, including, but not limited to:

• Identification details (name, email address, phone number)

• Payment details (such as credit cards, other payment details)

• Purchase details and products purchased

• Technical information details (such as IP address, browser used, geographic location, browsing data)

• Data collected by VELO for the purpose of managing the site, improving the user experience, and operating all the various services.

2. Purposes of information collection
The company collects and processes the personal information for various purposes, including:

• Making purchases and transactions on the website

• Sending order confirmations and information related to the purchase

• Support and customer service

• Managing the site and improving the user experience

• Advertising and marketing (including personalized offers)

• The security of the information and services on the site

3. Providing information to third parties
The company will not sell, rent or give your personal information to third parties for direct marketing purposes, unless you have received express consent. However, the company may provide personal information in the case of:

• Legal requirement or court order

• Transfer the information to third parties for the purpose of making payments or carrying out transactions

• Sharing information with external service providers (such as delivery companies, payment clearing companies), but these will be obliged to maintain the privacy of the information in accordance with this policy.

4. Use of cookies (Cookies). The site uses cookies for the purpose of analyzing browsing data and adjusting the user experience. The cookies can include technical information such as browser type, browsing history and more. The user can control the cookie settings in the browser, but note that the cancellation of cookies may lead to a suboptimal user experience on the site.
In addition, VELO may use cookies for analysis, optimization and site performance improvement purposes.

5. Information security
The company uses advanced information security measures, including encryption, firewall and intrusion prevention systems, to ensure the protection of personal information. However, it should be emphasized that there is no 100% information security on the Internet, and the company will not be responsible for security breaches caused by unplanned hacks or external attacks. The company will take every necessary step to maintain the privacy of the information, but you cannot completely avoid the risk in such cases.

6. Access and use of information
Users are entitled to access their personal information, update it or delete it, in accordance with the Privacy Protection Law. If you want to update or delete your information, you can contact us using the contact information provided on the website.
In addition, you will be able to control the information stored on you through VELO, and if necessary, delete or update the information according to the system.

7. Advertising and direct marketing
The Company may send you updates and advertisements regarding new products and services or related products, if you have signed up to receive mailings. You can stop receiving mailings at any time by clicking on the link at the end of each mailing.
The company reserves the right to send marketing messages if you were an active user of the site or purchased products.

8. Maintaining user privacy
The company promises to maintain the privacy of users and will follow the regulations applicable by law regarding the collection and use of personal information. The company keeps the information for the time required for its use, and will not be able to keep it for longer periods than required by law.

9. Children and minors
The site is not intended for minors under the age of 18. The company does not knowingly collect personal information from customers under the age of 18. If you are aware that a minor has provided personal information through the site, please contact us to remove the information immediately.

10. Policy Changes
The company reserves the right to change the privacy policy from time to time. Any change in the policy will enter into force the moment it is published on the website, and will continue to apply to the information collected until the date of the change.
Despite this, the company will announce significant changes to this privacy policy, and users will be asked to confirm the updated terms before continuing to use the site.

11. Contact with the company
For any question or request regarding this privacy policy, or in the case of a request to update, correct or delete personal information, you can contact us at the email address: sme@smet.co.il or by phone at 077-444-7484.

12. User rights and information deletion policy
The users may request to update, correct, or delete the personal information stored about them. The company will honor users' requests in accordance with the Privacy Protection Law and applicable regulations, but personal information will continue to be maintained in cases where there is a legal obligation to keep the information (such as document management for tax purposes).
The company reserves the right to keep data for the purposes of enforcing agreements, legal obligations or any other need that justifies the preservation of the information.

13. Restriction on the use of information
The company will use the personal information exclusively for the purposes of operating the site, making purchases, promoting services and products, as well as for the purpose of improving the user experience.
It is forbidden in any way to use the users' personal information for other purposes, including trading or marketing without the user's prior written consent.

14. Policy Regarding Information Sharing with Third Party Providers
The company may share personal information with third-party service providers for the purpose of making purchases, support services, or statistical analyzes of the data. Any third party provider must implement adequate security measures and comply with this privacy policy.
The company will not share your personal information with third parties for marketing purposes without your prior written consent.

15. The storage of the information
The information provided will be stored on the secure servers of the company or of approved cloud service providers. The company will take all necessary security measures to prevent unauthorized access to information, including the use of advanced encryption.
In case of termination of services or cancellation of cooperation with cloud service providers, the company will arrange to transfer the information securely or delete it, in accordance with the law.

16. Consent to the use of information for optimization purposes
The users agree that the company will use the information collected for the purposes of optimizing the site and improving the user experience, including adjusting advertisements or personal services using VELO algorithms. This information may include browsing behavior, geographic location and personal preferences collected.

17. Information privacy in cases of selling the website or changing the company structure
The company reserves the right to transfer the personal information collected in the event of the sale of the website, a merger, or a change in the company's structure. In such case, all user rights and this privacy policy will remain in effect, and the information will be transferred according to the terms applicable according to the agreements.

18. Social Media Terms and Conditions of Use
The company may integrate components related to social media services (such as sharing buttons) on the website. You are not obligated to share your information with external services, but if you choose to do so, please note that social media services may have different privacy policies, and the Company will not be responsible for the use of information provided to these services.

19. Policy regarding the use of information for development purposes
The company reserves the right to use the information collected for the purpose of developing, improving, or analyzing the user experience on the website. The information may be used to create personalized offers, tailored services or advertising content tailored to your preferences.

20. Storage of purchase and delivery data
The company may store data regarding purchases, technical information and information on payments and purchased products, as necessary for system management, customer service and service improvement. The information will only be kept as long as there is a legal need to keep it, and no more.

21. Rights and obligations regarding payment details
The company does not store the details of credit cards or other means of payment. All payment details are stored by third-party clearing service providers that are produced in a secure and encrypted manner. The company is not responsible for payment methods or the clearing services of third parties.

22. Services under the responsibility of third parties
The website may contain external links or applications managed by third parties. The company is not responsible for the content, terms and privacy policies of external websites, and the links should not be seen as a recommendation or endorsement by the company.

23. Limitation of liability
The company will not be responsible for any direct, indirect, consequential or special damage caused as a result of using the website or the products and services offered on it, including damages for loss of information, loss of profits or any injuries. Any damage caused to the user will be limited to the information under the company's control.

24. Saving additional languages
The company reserves the right to add additional languages ​​to the site's services. Any change in the languages ​​of the information and the user experience will be coordinated as needed and will be updated in a publication on the website.

25. Responsibility for contact details
The user undertakes to ensure that all the information provided during the purchase is correct and up-to-date. The user is responsible for keeping his personal information up to date, including address, payment information and any additional information. In the event of a problem with payment or delivery due to incorrect details, the user will not be entitled to a refund or compensation.

 

26. Cancellation / modification of this policy

The company reserves the right to change the privacy policy from time to time, and any change will take effect upon its publication on the website. Users undertake to review this policy from time to time and keep up to date with changes.

27. Consent to the collection of information for the purposes of data analysis
The users agree that the company will use the information collected for the purposes of statistical analysis, optimizing the website, and performing internal analyzes for those technical information details that will be collected during the use of the website. These analyzes will not reveal the users' personal information, but will be performed on the basis of anonymous data.

28. Restriction on sending personal information
The users undertake not to send personal or sensitive information to the website system (such as credit card details, medical details or legal information) that is not required for making purchases or services. In the case of sending such information, the user agrees that the company will not be responsible for any damage caused as a result of the use of this information.

29. Policy regarding Updates and System Updates
The company may update the site and the system frequently, including system updates, updating changes to conditions, and adding services. The users undertake to follow these updates, and the company will not be held responsible for information that has not been properly updated or in the case of technical problems resulting from upgrades.

30. Privacy policy enforcement
The company reserves the right to take legal action if it is discovered that the user does not comply with the terms of the privacy policy or violates the applicable regulations. Such violations may lead to sanctions against the user, including blocking access to the website or enforcing penalties as necessary.

31. Copyright on the website content
Any content found on the site, including texts, images, video, software code, and graphics, is the property of the company or of third parties, and is subject to protection under copyright laws. Any use of this content, including copying, distribution, or transfer of the content without permission, will be considered a copyright violation.

32. Managing the information access policy
The company takes measures to ensure access to personal information only to employees, partners or suppliers with explicit and limited authorization. Any person who has access to personal information must comply with strict privacy regulations and not disclose the information without the user's consent or according to a legal requirement.

33. Responsibility for access information
Users are responsible for maintaining the confidentiality of their access information to the website, including username, password and payment information. The company will not be responsible for any damage or misuse made using the user's access information.

34. Cancellation of services in case of serious violation
The company reserves the right to terminate the services to any user who violates the terms or the privacy policy, or in cases of misuse of the services, illegal use or activities that are considered dangerous or harmful.

35. Customer service for information privacy
Users can contact our customer service with any questions or requests regarding this privacy policy or regarding the management of personal information. The service will include training regarding deleting data, updating details, and enforcing their rights according to the law.

36. Right to change or delete personal information
Users can request to change or delete their personal information according to the Privacy Protection Act. The company will take the necessary actions to carry out the request, while maintaining the rights of the law and maintaining the security of the information.

37. Consent to the use of information for product development purposes
The users agree that the company may use the information collected for the purpose of developing and improving the products and services offered on the website. The information can be used to collect data regarding user preferences, improve the experience of using the website and create new personalized products.

38. Applicability of users' consent
The use of the website constitutes the consent of the users to the provisions of this privacy policy, including the agreements regarding the collection, use, and sharing of personal information. In case the user does not agree to the policy, he is required to refrain from using the site.

39. Special conditions for sensitive information
The company will neither request nor collect sensitive information (such as medical information, political opinions, or religious affiliation) unless it is necessary information for the purpose of the services offered on the website, and the user has expressly agreed to its transfer. The sensitive information will be handled in accordance with strict privacy laws.

40. Maintaining privacy in terms of third parties
The company will not be responsible for the use of information provided by users to third parties, such as payment service providers, delivery companies, or any other provider. Each third party provider will undertake to maintain the privacy of the information and implement adequate security measures, but the company is not responsible for the defaults of third parties.

41. Information about payment and returns
The company does not collect or save the credit card details or other means of payment of the users. All payment details are stored by certified clearing service providers, and they are committed to maintaining the privacy of the information. If refunds or corrections are required, the information will be coordinated and forwarded upon request to the clearing company or the authorized parties.

42. Respecting the rights of users under international laws
The company undertakes to comply with the privacy and information protection laws applicable in the various countries where the site is active. In the event of a conflict between regional laws, the company will work to maintain the users' privacy and prevent any illegal use of their personal information.

43. Privacy effects in the aspect of social media sharing
The users are aware that in the case of sharing information from the site on social media (such as Facebook, Instagram, etc.), the information may be exposed to the general public. The company will not be held responsible for the use of this information by the social networks.